Responsibilities:
- Attend Grocery Connect training sessions including Bonton Farms orientation, Grocery Connect process training, Kroger systems training, Texas Health and Human Services food benefits support certification training.
- Discuss with each site visitor their state of access to fresh food, as well as technology experiences.
- Set agreed goals for Concierge services and confirm the details with the visitor.
- Track each site visitor's progress and types of requests, keep accurate and timely records, and report outcomes as required.
- Train community members and community trainers on Kroger systems for online ordering.
- Create a welcoming environment at the center where community members can feel seen and supported.
- Assist with food benefit qualification and registration.
- Provide support for the usage of Connected Dallas systems and communicate with DIA staff on cross support situations between the GC and DIA teams.
- Offer online grocery ordering support for individuals ordering onsite or with call-in questions.
- Proactively resolve grocery order issues and work on avoiding future problems.
- Manage new client data collection.
- Perform periodic metrics reporting and data collection during both pre and post launch activities
- Work with Kroger Delivery Drivers and Customer Support to ensure clients of the service center are getting great service and having their grocery order/delivery issues resolved effectively.
- Attend Pre-Registration events to help bring awareness to Grocery Connect including: attending event, working with community partners to create events calendar and preparation for the events like gathering materials, set up, and tear down.
- Other tasks as necessary.
- Ability to embrace the challenge of learning and teaching basic technological concepts necessary to support shopping for groceries online.
- Curiosity and openness to learning to online shop for groceries using the Kroger systems in a variety of approaches to support the various client needs.
- Training facilitation skills.
- Excellent self-organization, language capacity, and cultural competency.
- Excellent telephone and online communication skills, establishing trust with diverse community members.
- Positive attitude, interpersonal skills, and cultural sensitivity in working with customers and coworkers.
- Creative problem-solving and handling of stressful situations.
- Demonstrate strong interpersonal skills.
- Willing to work hours that are nonstandard business hours including some weekend and evening hours.
- Possess knowledge of local resources.
- Maintain confidentiality and empathy.
- Exhibit strong organizational abilities.
- Collaborate effectively with the team.
- Comfortable sharing workspace with team members from a variety of organizations and cross supporting one another.
- Stay up-to-date with relevant resources and services.
- Prioritize customer service.
- Attention to detail and organization
- Comfortable with data entry and reporting
- Fluency in English and Spanish preferred, but not required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our Mission
We’re driven by the mission to restore lives, create jobs and ignite hope in a once forgotten and neglected neighborhood with some of the most marginalized people.
What is Bonton?
Our community was, not so long ago, one of the last places you’d go to find hope for a better tomorrow. The people here were sick and experienced high rates of diabetes, stroke and cancer. Having faced a long history of oppression, including racially motivated fire-bombings and a population wherein 48% of the people lived in poverty, we knew this community needed help cultivating change.
Who We Are
What started out as a garden in a small lot has grown into two fully functioning farms and the Bonton Market (https://en.wikipedia.org/
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