Catering & Market Operations Lead
What started as a small garden in a vacant lot in this little inner-city neighborhood, quickly turned into the City of Dallas’ first urban farm. The original farm is 1.25 acres boldly situated in the South Dallas community of Bonton, an area ravaged by generational poverty, crime, and classified by the USDA as a food desert. In 2016, a local family, the Treffingers, were inspired by the mission of Bonton Farms and generously donated 20 acres of land located about 10 miles from the original farm. They loved it so much that when another 20 acre plot adjacent to the original one became available, they purchased it and donated it for further expansion of Bonton Farms. That 40 acre site is what we call "The Bonton Farms Extension". It happens to be one of the largest urban farms in the Unites States. In this unlikely setting, we are cultivating a sustainable and vibrant urban farm with the mission to restore lives, create jobs and ignite hope.
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Lead the operational execution of all catering events, ranging from intimate meetings to large-scale corporate, donor, fundraising, and community events.
- Provide oversight of all front-of-house catering operations, ensuring professional presentation, exceptional guest service, and flawless event execution.
- Event timelines
- Staffing assignments
- Equipment needs
- Rentals
- Transportation
- Event setup and breakdown
- Vendor coordination
- Client communication
- Partner with culinary leadership to ensure food preparation aligns with event timelines and service expectations.
- Conduct pre-event planning meetings and post-event debriefs to identify opportunities for continuous improvement.
- Ensure every event reflects Bonton Farms' standards of hospitality, professionalism, and mission-driven service.
- Serve as the operational lead during large events, proactively resolving issues and ensuring an exceptional guest experience.
- Oversee all front-of-house operations during catering events and hospitality activations.
- Lead event staff, apprentices, and volunteers to ensure consistent execution of hospitality standards.
- Ensure service stations, buffets, beverage service, dining areas, and guest-facing spaces are organized, clean, and professionally presented.
- Develop and maintain hospitality service standards, event setup procedures, and guest service expectations.
- Coach team members on customer engagement, professionalism, and service excellence.
- Respond promptly to catering inquiries and assist clients throughout the booking process.
- Coordinate event details, menus, timelines, special requests, invoicing, and customer communication.
- Maintain organized event calendars and documentation.
- Collaborate with Marketing and Development to support donor events, community activations, and strategic fundraising initiatives.
- Support repeat business through exceptional customer service and relationship management.
- Oversee daily Farmers Market operations, ensuring readiness for weekly markets, pop-ups, and seasonal events.
- Maintain merchandising standards, pricing accuracy, product freshness, and inventory availability.
- Coordinate produce tastings, educational experiences, and customer engagement opportunities.
- Ensure a welcoming and mission-centered customer experience.
- Maintain cleanliness, organization, and operational readiness throughout the market.
Manage inventory across:
- Farmers Market retail
- Catering supplies
- Event equipment
- Retail merchandise
- Packaged goods
- Produce
- Maintain accurate inventory within Toast, Shopify, ExtraChef, and related systems.
- Conduct regular inventory counts and identify opportunities to reduce waste and improve purchasing efficiency.
- Ensure pricing, product availability, and retail systems remain current.
- Coordinate product fulfillment for DFW Airport and additional wholesale or community partners.
- Manage order preparation, logistics, inventory allocation, and communication with external partners.
- Support expansion of retail and wholesale opportunities through reliable operational execution.
- Catering revenue
- Event profitability
- Farmers Market sales
- Community participation
- SNAP utilization
- Double Up Bucks participation
- Inventory performance
- Guest satisfaction
- Prepare operational reports for leadership and recommend process improvements.
- Identify operational challenges early and implement practical solutions.
- Catering execution
- Event operations
- Front-of-house service
- Farmers Market operations
- Inventory management
- Opening and closing procedures
- Food safety
- Hospitality standards
- Ensure compliance with all food safety, sanitation, and health regulations.
- Promote consistency through training, documentation, and accountability.
- Partner closely with Food & Beverage, Marketing, Development, Farm Operations, and Executive Leadership.
- Provide day-to-day leadership for event staff, apprentices, volunteers, and temporary team members.
- Assist with staffing plans for catering events and large community activations.
- Coach team members while fostering a culture of hospitality, teamwork, accountability, and service excellence.
- Demonstrate exceptional professionalism in all customer and donor interactions.
- Maintain reliable attendance and flexibility to support evening and weekend events.
- Communicate proactively regarding operational needs, staffing, and scheduling.
- Present a polished, customer-focused appearance consistent with Bonton Farms' hospitality standards.
- Take ownership of operational execution and consistently deliver high-quality results.
- Represent Bonton Farms with warmth, professionalism, and a servant leadership mindset.
- 3–5 years of experience in catering operations, hospitality management, restaurant operations, event management, or food service leadership.
- Experience managing large-scale catering events, corporate functions, nonprofit galas, donor events, or hospitality operations preferred.
- Strong knowledge of front-of-house service standards and event logistics.
- Experience with inventory management and POS systems such as Toast, Shopify, or similar platforms.
- Excellent organizational, communication, and customer service skills.
- Ability to manage multiple projects and events simultaneously in a fast-paced environment.
- Experience supervising event teams, volunteers, or hospitality staff preferred.
- Commitment to Bonton Farms' mission and passion for serving the community through hospitality.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our Mission
Transform lives by disrupting systems of inequity, laying a foundation where change yields health, wholeness and opportunity as the norm.
Vision
The change in Bonton becomes the change in the World.
Core Principal
Our values are bathed in our Christian faith, born out of a passion for people and guide how we put them into action.
What is Bonton?
For the last 200 years, racial injustice and systemic oppression prevented opportunities in Bonton, a community in South Dallas, that were a given elsewhere. People here experienced higher rates of diabetes, stroke and cancer, and 48% of residents lived in poverty. Residents have been denied access to the seven human essentials that are necessary to survive and thrive - health & wellness, economic stability, safe and affordable housing, transportation, a sense of belonging, education and access to fair credit. Today, the community is transforming, and healing is coming from within.
Who We Are
Bonton Farms is on a mission is to transform lives by disrupting systems of inequity, laying a foundation where health, wholeness, and opportunity are the norm for all people. While many nonprofits work to solve one issue, Bonton Farms focuses on place-based interventions to build community capacity for long-term change. As the ecosystem of community resources improves, the neighbors in Bonton use these resources to build successful, self-sufficient lives, ultimately interrupting the impact of decades of disenfranchisement. Bonton Farms’ programs focus on the all of the seven human essentials that the community has been denied for so long. We invite you to come and join us in the transformation!
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